The Benazir Income Support Programme (BISP) is a major lifeline for millions of low-income families in Pakistan. In April 2025, the government announced a new installment of Rs. 13,500, aimed at supporting registered and eligible families. But while this update brought hope, it also brought several payment issues that have made it difficult for many beneficiaries to receive their money on time.
You can also read: 8171 Web Portal 2025 Check Online 13500 Know the Complete Details
If you’re facing problems with your BISP payments or checking your eligibility, this article will guide you through the most common issues and their easy solutions. Let’s dive in!
What’s New in BISP April 2025 Payment?
- The April 2025 installment of Rs. 13,500 has been officially announced for eligible families under the Benazir Kafaalat Program.
- This payment is part of the government’s ongoing effort to fight poverty and provide financial support to deserving households.
- However, many beneficiaries are reporting problems in receiving or verifying their payments through the 8171 web portal and SMS service.
Common Issues People Are Facing
CNIC Mismatch on the Web Portal
Many users see an error when entering their CNIC on the 8171 portal. This usually happens because the system has outdated or incorrect information.
Payment Delayed or Not Received
Even though payments have been released, some people haven’t received them. This might be due to:
- System errors
- Wrong bank account details
- Inactive BISP status
Biometric Fingerprint Failure
Some women are unable to complete fingerprint verification at ATMs or payment centers. This issue mostly affects older individuals or those with worn fingerprints.
Portal Not Working or Showing “Status Inactive”
The 8171 portal sometimes shows “status inactive” or doesn’t load properly. This frustrates users who are trying to confirm their eligibility or payment updates.
Not Receiving SMS From 8171
If you haven’t received an SMS from 8171, it could mean your SIM is not registered on your CNIC, or there are network issues in your area.
Eligible But Marked As Ineligible
Some people, despite being previously registered and eligible, are now seeing a “not eligible” status. This may be because of:
- An updated poverty score
- Incomplete NSER survey data
You can also read: BISP 13500 Payment Notifications April 2025 Details 8171 Districts Allocated for First Phase
Step-by-Step Solutions for These Issues
Fixing CNIC Mismatch
- Visit the nearest BISP Tehsil Office.
- Bring your original CNIC and Family Registration Certificate (FRC).
- Request an NSER (National Socio-Economic Registry) update.
- Wait 5–7 days for the system to update your record.
If Your Payment Is Delayed
- Double-check your status on the 8171 portal or call the BISP helpline.
- Make sure your bank account is correct and active.
- Visit the BISP Tehsil Office to confirm your payment details.
Biometric Not Verified? Here’s What To Do
- Visit NADRA to update your fingerprints.
- If your fingers are still not readable, request manual verification at a BISP center.
Portal or SMS Not Working?
- Try refreshing the page or switching devices/browsers.
- Use the SMS method (explained below) as an alternative.
- If you’re not receiving SMS, ensure the SIM is registered to your CNIC.
Solving Eligibility Problems
- Visit the BISP Tehsil Office to re-check your NSER record.
- You may need to complete the survey again if your data is missing or outdated.
- In some cases, eligibility changes due to new poverty score criteria.
How To Check BISP Payment Status Online
You can easily check your BISP eligibility and payment status by following these steps:
Online Method
- Visit the official portal: https://8171.bisp.gov.pk
- Enter your 13-digit CNIC number.
- Enter the captcha code shown on the screen.
- Click Submit to see your status.
By SMS
- Type your CNIC number (without dashes) in a new SMS.
- Send it to 8171.
- You’ll receive a message with your eligibility and payment info.
In-Person Verification
- Go to the nearest BISP Office with your original CNIC.
- The representative there will assist you with your status and payment updates.
You can also read: BISP April 2025 Payment News Check Registration & Payment Through 8171 Web Portal
BISP Helpline & Support
If you still face issues, contact BISP for assistance:
- BISP Helpline Number: 0800-26477
- Timings: Monday to Friday, 9 AM – 5 PM
Make sure to keep your original CNIC with you when calling or visiting the office.
Helpful Tips For BISP Beneficiary
- Keep your CNIC updated and SIM registered in your name.
- Do not share personal information with unauthorized agents.
- Always check your status through the official website or SMS service.
- Visit the BISP office personally if your problem isn’t solved online.
Conclusion
The BISP April 2025 payment is a much-needed relief for many, but technical and data-related issues have made the process difficult for some. The good news is that most of these issues can be resolved easily if you take the right steps. Whether you’re facing CNIC mismatches, biometric errors, or payment delays — help is available.
You can also read: Skill Training Program for Transgender Community Started by Maryam Nawaz
Stay updated through official BISP channels, and don’t rely on rumors or unofficial sources. With a little patience and the right action, you’ll be able to receive your Rs. 13,500 installment without further delay. If you need help writing a complaint, checking your status, or finding the nearest BISP office, feel free to ask — I’m here to help!