In April 2025, the Government of Pakistan announced a new Benazir Income Support Program (BISP) payment installment of Rs. 13,500 for eligible families. While this is a great relief for many, thousands of beneficiaries are still facing payment issues, delays, and eligibility problems due to technical errors and outdated information. If you or someone you know is struggling to receive their BISP payment, this guide will help you understand the common problems and provide simple, step-by-step solutions to resolve them.
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What is the 8171 BISP Payment?
The 8171 BISP program is designed to help low-income families across Pakistan by providing them financial assistance through quarterly payments. For April 2025, the new payment of Rs. 13,500 has started rolling out.
Beneficiaries can check their eligibility and payment status via the 8171 web portal or SMS service. However, many people are facing problems such as:
- CNIC mismatch
- Fingerprint issues
- No SMS confirmation
- Portal errors
- Delayed payments
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Common BISP Payment Issues in 2025
Let’s go through the most common issues people are facing this year and how to solve them.
CNIC Mismatch on the Portal
This is one of the most reported problems. If your CNIC is not recognized on the 8171 portal, it might be because:
- Your data is not updated in the BISP system.
- Your NSER survey is incomplete or outdated.
Solution: Visit your nearest BISP Tehsil Office with your CNIC and Family Registration Certificate (FRC) to update your profile and complete the NSER survey again.
Fingerprint Not Verified: Many women and elderly people are unable to receive payments due to biometric verification failure at ATMs or payment centers.
Solution: Go to your nearest NADRA office and update your fingerprints. After biometric data is refreshed in the system, try again at the payment center.
No SMS from 8171: If you haven’t received any confirmation SMS from 8171, this could be due to:
- Unregistered SIM not linked to your CNIC
- Network issues
Solution:
Make sure your mobile SIM is registered on your own CNIC. If you’re unsure, visit a mobile service center to verify or register your number. You can also use the web portal to check your status instead of waiting for SMS.
Payment Shows Sent, But Not Received
Some people see a message that their payment has been sent, but they haven’t received the money.
Solution:
- Double-check that your bank account is correct and active
- Visit the BISP office to confirm your payment status and update account info if needed
- Some payments are delayed due to minor system errors, so retry after a few days
Portal Errors or Inactive Status
Sometimes the 8171 portal displays incorrect information like “Status Inactive” or doesn’t load properly.
Solution:
- Try accessing the portal from a different device or browser
- Refresh and try again after some time
- Use the SMS method as an alternative
- Call the BISP helpline for accurate status
You can also read: BISP 8171 April Payment Digital Wallet System New Payment Distribution Procedure
Marked Ineligible Despite Registration
Some people are showing ineligible status even though they are registered. This may happen due to:
- Change in your poverty score
- Incomplete survey or missing documents
Solution:
Visit your nearest BISP office and request a re-verification of your information. You may need to re-do your NSER survey.
8171 BISP Payment Check 2025
There are three easy ways to check your BISP payment and eligibility status:
Online via BISP 8171 Web Portal
- Go to: https://8171.bisp.gov.pk
- Enter your 13-digit CNIC number
- Enter the Captcha code shown
- Click Submit
- Your eligibility and payment status will appear on the screen
Through 8171 SMS Service
- Open your mobile SMS app
- Type your CNIC number (without dashes)
- Send it to 8171
- You will receive a reply with your status
✅ Example: Send 1234512345671 to 8171
Visit the Nearest BISP Tehsil Office
If you don’t have access to the internet or mobile SMS, visit your local BISP office with:
- Original CNIC
- FRC (if available)
The staff will check your eligibility and payment record for you.
Checklist Before You Visit the BISP Cente
Make sure you have the following:
- Original CNIC (must be valid)
- SIM card registered on your CNIC
- Updated biometric data (via NADRA if needed)
- Family Registration Certificate (if required for survey)
BISP Helpline for Support
If you are still confused or need urgent help, contact the official BISP helpline:
0800-26477 (Toll-Free)
8171.bisp.gov.pk
The support staff will guide you step-by-step.
Conclusion
If you are facing any BISP 8171 payment issues in April 2025, don’t worry—you’re not alone. Thousands of people are facing similar problems due to technical errors or outdated information. The good news is, most of these issues can be fixed by updating your data, completing your survey, or correcting your fingerprint record.
You can also read: 8171 Benazir Kafalat Stipend Details April 2025 & How to Check the Payment 13,500 PKR
Follow the simple steps mentioned in this article, and you’ll be able to check your Rs. 13,500 payment status and receive your installment without hassle. Stay updated with BISP official channels and always use registered methods to check your eligibility. If you found this guide helpful, feel free to share it with others who may benefit.
FAQs
What is the purpose of the 8171 BISP program?
This program has been launched to provide financial assistance to low-income families, and an installment of Rs. 13,500 has been released in April 2025.
How to resolve the CNIC compatibility issue?
Visit the nearest BISP Tehsil Office and get your data updated with CNIC and Family Registration Certificate and complete the NSER survey.
What to do if fingerprint verification fails?
Visit the NADRA office and get biometric data updated so that it can be verified again at the payment center.
What to do if the 8171 SMS does not arrive?
Get your SIM registered with your CNIC and check your status through the web portal.
What to do if the payment shows “sent” but the amount is not received?
Check the bank account details and visit the nearest BISP office to verify your payment status.
What are the three ways to check the payment of BISP 13500?
Verification can be done by entering CNIC on the web portal, sending an SMS to 8171, or visiting the nearest BISP office.